Support
In an emergency, call 911 (or your local emergency number). If you are in crisis or thinking of harming yourself, call or text 988 in the United States. Do not use this app in an emergency.
Getting help
For questions about Halo, a missing credit purchase, or a data deletion request, email support@r-w.us. Please include what happened and the device model. Do not send medical details by email, and we cannot give medical advice.
Common questions
The microphone does not work. Open iOS Settings, then Halo, and turn on Microphone.
I bought credits but do not see them. Reopen the app with an internet connection so the purchase can be verified. If they still do not appear, email us with the purchase receipt from Apple.
Refunds. Purchases are made through Apple, so refund requests go through reportaproblem.apple.com.
Delete my data. Email us and we will remove the record tied to your device identifier.
Is Halo a doctor? No. See the Medical Disclaimer.